Mental strain in the hospitality sector: do knowledge hiding and quiet quitting mediate the path in the wake of mobbing?

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Purpose

Mobbing is a serious problem with major consequences for workers’ health and company productivity. This study aims to examine the impact of workplace mobbing on the mental well-being of employees, with a specific focus on knowledge hiding and quiet quitting as sequential mediators. Using social exchange theory (SET), this study aims to clarify the consequences of toxic workplace environments, both in terms of knowledge-related actions and employee psychological states, in a hospitality setting.

Design/methodology/approach

The authors conduct two studies, taking a quantitative approach to generalize the findings. Study 1 is conducted in a hospitality setting, focusing on employees (n = 298), and Study 2 is a survey of general working staff (n = 183). In both cases, partial least squares structural equation modeling (PLS-SEM) is used to analyse the direct and indirect relationships among the variables.

Findings

The findings indicate that workplace mobbing significantly affects knowledge hiding and quiet quitting behaviours. In addition, knowledge hiding significantly mediates the relationship between workplace mobbing and quiet quitting, further mediating the relationship between knowledge hiding and employee mental well-being. These findings highlight the cascading effect of mobbing on knowledge management dynamics as well as the mental health of employees.

Research limitations/implications

The evidence extracted from the findings underscores the necessity for targeted interventions that prevent workplace mobbing and discourage knowledge hiding and quiet quitting behaviours. Organizations, especially service-oriented firms, should promote knowledge exchange behaviour based on a culture established on trust.

Originality/value

This study makes a significant contribution to the field of knowledge management by revealing the sequential pathway that connects workplace mobbing with mental well-being through knowledge hiding and quiet quitting. It highlights the detrimental impact of toxic social interactions on employee mental health and organizational knowledge flows.

Sadiq, M., Leong, M., Khan, A., Rozsa, Z., & Ferraris, A. (2025). Mental strain in the hospitality sector: do knowledge hiding and quiet quitting mediate the path in the wake of mobbing? [; Early Access]. Journal of Knowledge Management, 21. https://doi.org/10.1108/jkm-05-2025-0660 

Job crafting as a tool to support employee work assignment in the tourism sector: A systematic literature review

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Research background

The tourism sector is facing ever-increasing demands for quality from customers. Therefore, tourism businesses such as hotels, hospitality, restaurants and others are introducing new approaches based on job redesign, which are referred to in the literature as job crafting. Job crafting enables employees to increase their job performance, promote their commitment and cope with stressful situations. Despite the numerous research studies examining the impact of job crafting on various aspects of job performance and engagement, there is still a lack of a systematic literature review that consolidates key trends.

Purpose of the article

The aim of this study is to map key trends in research on job crafting in the tourism sector and to identify overlooked opportunities that can guide future research in this area.

Methods

The study employs a systematic literature review based on the PRISMA rigor. Subsequently, through bibliometric analysis, the key trends were identified, namely job performance, work engagement and management context.

Findings & value added

A systematic literature review provides a comprehensive overview of job crafting in the tourism sector, clearly highlighting the key role of the managerial context. From a more specific perspective, it addresses the impact of different leadership styles and, in particular, the organizational climate regarding error management on the extent and effectiveness of job crafting in enhancing employee engagement and job performance. The study also identifies critical gaps in current research, such as the need to examine the direct impact of job crafting on employees’ long-term mental well-being and job satisfaction, especially in the context of the global implementation of artificial intelligence, thus opening avenues for future research.

Holúbek, J., Durda, L., Manák, R., & Rozsa, Z. (2025). Job crafting as a tool to support employee work assignment in the tourism sector: A systematic literature review [Review]. Equilibrium-Quarterly Journal of Economics and Economic Policy, 20(2), 549–582. https://doi.org/10.24136/eq.3771 

Detrimental impact of abusive leadership on knowledge workers’ productivity: evidence from higher education sector

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Purpose

Drawing on Nonaka’s knowledge creation (KC) theory, this study aims to argue and examine how hampered knowledge sharing (KS) decreases KC and knowledge utilization (KU), which, in turn, mitigates KU to inhibit productivity. Accordingly, this study also aim to investigate how KS and KC mediate between the impact of abusive leadership on KU to hamper knowledge-worker productivity (KWP).

Design/methodology/approach

Data were collected from 263 faculty members across Higher Education Institutions in Pakistan. The Covariance-based Structural Equation Modelling technique was used in AMOS v.26 to test the proposed hypothesis.

Findings

The results revealed that abusive supervision impedes KU directly and indirectly via KC and KS, decreasing KWP.

Originality/value

Through Drucker’s KWP, this study delves into mechanisms on how abusive leadership directly mitigates KU, leading to hampered KWP. We further contribute to the knowledge-management literature through Nonaka’s theory of how KS and KC mediate the negative relationship between abusive leadership and KU, leading to hampered KWP.

Ahmed, Q., Sumbal, M. S., Shujahat, M., Raziq, M. M., & Rozsa, Z. (2025). Detrimental impact of abusive leadership on knowledge workers’ productivity: evidence from higher education sector. International Journal of Emerging Markets, 1–23. https://doi.org/10.1108/IJOEM-01-2023-0046 

Human resources well-being in innovative start-ups: Insights from a systematic review of the literature

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This study aims to unify the fragmented knowledge on human resource (HR) well-being in innovative startups, a critical factor in their success. Through a systematic literature review, we analysed 42 peer-reviewed articles using MySLR software to identify key themes and dimensions in this area. Our findings suggest that HR well-being in start-ups can be understood as a higher-order construct, encompassing three main dimensions: job satisfaction, psychological well-being, and work-life balance, including gender-related considerations. The study’s implications are significant for academics and practitioners; as such, the proposed framework serves as a reference model for future research and a practical guide for start-up managers to improve employee well-being. The originality of this study lies in its comprehensive approach to synthesising existing research on HR well-being in start-ups, providing a unified framework that clarifies previously unclear and fragmented findings in the literature.

Ammirato, S., Felicetti, A. M., Troise, C., Santoro, G., & Rozsa, Z. (2024). Human resources well-being in innovative start-ups: Insights from a systematic review of the literature. Journal of Innovation & Knowledge, 9(4), 100580. https://doi.org/https://doi.org/10.1016/j.jik.2024.100580 

A novel approach to commercial property valuation: Successive term indexing and its competitive implications

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The development of innovative valuation models in the commercial real estate sector is crucial for enhancing competitiveness, as they provide stakeholders with the accuracy and adaptability needed to navigate and capitalize in an increasingly complex market landscape. This paper aims to improve initial valuations provided by real estate agents by updating their timeliness while also enhancing their accuracy. Leveraging statistical techniques based on hedonic regression, it introduces a novel mechanism, successive term indexing, enabling the reassessment of widely varying commercial properties with initial assessments that are at least one term old, where a term typically encompasses one year. The model’s novelty lies in its approach to indexing individual property characteristics across two successive terms, using a k-means algorithm to categorize all numerical variables and stepwise selection. The former enables differing index values for varying sizes, while the latter allows dynamic evaluation of the significance of regressors in time. Applied to data from a banking institution, the model showcases strong predictive accuracy with unique reassessment ratios ranging from- 3.8% to 5.2% for 2022. With its nuanced analysis of market dynamics and indexing capabilities, the mechanism intersects the elements of PPIs and AVMs, presenting a significant methodological advancement and a practical, simple-to-use tool for valuation.

Tahotný, L., Suchý, V., Schönfeld, J., & Rózsa, Z. (2024). A novel approach to commercial property valuation: Successive term indexing and its competitive implications [Article]. Acta Montanistica Slovaca, 29(2), 500–512. https://doi.org/10.46544/AMS.v29i2.21 

Systems dynamics research in management and organization studies: Overview and research agenda

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This paper presents a bibliometric analysis of the systems dynamics (SD) research landscape, drawing on 2,091 documents from Scopus and Web of Science. This research employs bibliometric techniques to explore the evolution of the scientific community over the past 50 years and assess research productivity and impact. Through network analysis, the study further reveals the field’s social and conceptual structures. This approach revealed four pivotal thematic clusters, which were discussed based on content analysis: (1) operations research and strategy formulation, (2) behavioral studies and collaborative approaches, (3) dynamic performance management, and (4) systems thinking for sustainable development. The findings reveal a diverse and interdisciplinary trajectory of SD research, reflecting its integration into a broad array of fields and its potential to inform both theoretical and practical applications. The paper concludes by providing targeted recommendations for future SD research, with a particular emphasis on enhancing management and organizational studies through the incorporation of SD methodologies. This includes the potential for SD to influence the design of adaptive strategies, the use of SD in participatory policymaking, and the application of SD tools in promoting organizational learning and sustainability. 

Forliano, C., De Bernardi, P., Rozsa, Z., & Bertello, A. (2024). Systems dynamics research in management and organization studies: Overview and research agenda. Journal of Innovation & Knowledge, 9(3), 100512. https://doi.org/https://doi.org/10.1016/j.jik.2024.100512 

Generation Z’s perception of privacy on social media: Examining the impact of personalized advertising, interpersonal relationships, reference group dynamics, social isolation, and anxiety on self-disclosure willingness

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Research background

Consumers frequently exchange personal data for limited benefits from digital services, despite privacy concerns. This data enables digital providers to tailor content and enhance marketing communication, and digital services’ effectiveness and efficiency.

Purpose of the article

Utilizing the principles of privacy calculus theory, this study aims to identify how attitudes towards advertising (ATT), perception of advertising credibility (CRE), consumer susceptibility to interpersonal (II) and reference group influence (RGI), social isolation (SI) and social anxiety (SA) influence the willingness of Generation Z to disclose personal information on social media derived from the Generation Z privacy concerns (PC) and develop a prediction model for such behavior.

Methods

Data was gathered using an online self-administered questionnaire from a sample of 451 Generation Z individuals. A non-random convenient sampling technique and binary logistic regression were used to quantify the influence of selected independent variables on the dispersion of values in the dependent variable under investigation.

Findings & value added

The results highlight that Generation Z’s self-disclosure willingness on social media is significantly influenced by attitudes toward advertising and consumer susceptibility to reference group influence. The effect of social isolation was also close to the required level of statistical significance. It means that positive attitudes towards advertising and high susceptibility to influence from reference groups enhance the probability of personal information disclosure. Being one of the few studies to address factors that influence the willingness of Generation Z to disclose personal information on social media, this study stands out for its holistic approach. Thus, combining various interconnected elements provides a fresh perspective to comprehend the intricate dynamics of Generation Z’s relationship with privacy on social media.

Keywords

privacy on social media; personalized advertising; self-disclosure; privacy calculus theory

Source

Rózsa, Z., Ferenčáková, L., Zámek, D., & Firstová, J. (2024). Generation Z’s perception of privacy on social media: Examining the impact of personalized advertising, interpersonal relationships, reference group dynamics, social isolation, and anxiety on self-disclosure willingness. Oeconomia Copernicana, 15(1), 229–266. https://doi.org/10.24136/oc.2956

Assessing the role of FinTech in entrepreneurial ecosystems at the international level

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The goal of the present research was to assess the role of FinTech progress in the enhancement of entrepreneurial ecosystems at the country level for ten European countries within four-time intervals of 2011, 2014, 2017, and 2021. Thus, the research plan involved an empirical approach that utilized twenty-five and six variables to create the consolidated EE and FinTech indices, respectively. The results revealed significant positive correlations between FinTech (financial and technological dimensions) and EE in all selected countries, exposing the overall effective role of the FinTech index in the EE framework during 2011–2021. This result supported two research hypotheses, revealing that high values of progress in the financial and technological dimensions of FinTech can enhance the EEs in European countries. Additionally, the results revealed the effective role of the FinTech index in the enhancement of EEs through the three enhancing EE elements of “networks,” “demand,” and “intermediate services,” supporting the third research hypothesis. According to our results, the overall status of FinTech in all European countries accelerated from 2011 to 2021. Additionally, the enhancement of EE in European countries in recent years has transferred from formal and cultural components to technological networks and services. Hence, the technological dimension of FinTech can be defined as a driving power of economic growth in the study area and should be considered in economic programs and revisions of EE structures.

Funding information

Scientific Grant Agency of the Ministry of Education, Science, Research and Sport of the Slovak Republic and the Slovak Academy of Sciences (VEGA). Project n. 1/0364/22: Research on eco-innovation potential of SMEs in the context of sustainable development.

Keywords

Entrepreneurial ecosystem (EE), FinTech, financial and technological dimensions, correlation tests, European countries

Source

Khatami, F., Cagno, E., Smrčka, L., & Rozsa, Z. (2024). Assessing the role of fintech in entrepreneurial ecosystems at the international level. International Entrepreneurship and Management Journal. https://doi.org/10.1007/s11365-024-00949-7 

Consumers’ intentions to utilize smartphone diet applications: an integration of the privacy calculus model with self-efficacy, trust and experience

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Purpose 

The purpose of this study is to investigate the determinants of behavioral intention to use smartphone diet applications within the emerging market. Specifically, it focuses on the Privacy Calculus Model constructs, encompassing perceived risk and perceived benefit, as well as the pivotal elements of trust and self-efficacy. It also explores the moderating influence of experience on the influencing factors and intention to use a diet application. 

Design/methodology/approach 

In a survey with 572 respondents, data analysis was conducted using partial least squares (PLS) structural equation modeling.

Findings 

The findings reveal that perceived risk exerts a significant negative influence on behavioral intention. Conversely, perceived benefit, trust and self-efficacy exhibit a positive impact on behavioral intention. Moreover, the study delves into the moderating role of users’ experience, which is found to significantly influence these relationships, suggesting that user experience plays a pivotal role in shaping the adoption dynamics of diet applications. 

Research limitations/implications 

The limitations of this study may include the sample size and the specific focus on the emerging market of Saudi Arabia. The implications of the findings are relevant for scholars, developers, marketers, and policymakers seeking to promote the use of smartphone diet applications.

Originality/value

This study adds value by exploring the determinants of behavioral intention in the context of smartphone diet applications, and it is a first attempt to test the moderating role of users’ experiences, providing valuable insights for various stakeholders in the field. 

Keywords 

Diet applications, Perceived risk, Perceived benefit, Trust, Self-efficiency, Users’ experience 

Source

Mohammed, A. A., & Rozsa, Z. (2024). Consumers’ intentions to utilize smartphone diet applications: An integration of the privacy calculus model with self-efficacy, trust and experience. British Food Journal, ahead-of-print(ahead-of-print). https://doi.org/10.1108/BFJ-11-2023-0989 

Fostering circular economy through open innovation: Insights from multiple case study

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This study represents an empirical, comprehensive investigation of two different inter-organizational collaborative approaches, offering a novel perspective on collaborative circular business models in the modern economy. In this vein, we explore how open innovation strategies foster the implementation of circular economy practices within a circular supply chain and a circular ecosystem. In addition, we identify and characterize stakeholders’ roles in facilitating the translation of circular principles into a viable business.

Design/methodology/approach

An inductive theorizing approach was employed, leveraging an explorative multiple-case study methodology. Data were collected from 13 organizations involved in two collaborative networks designed to establish upcycling practices to recover waste from the food and beverage industry. A critical realist philosophical positioning underpinned researchers’ data collection and analysis.

Findings

As a result, we outline the nature of two different collaborative approaches to pursue a regenerative production system through open innovation strategies: a circular supply chain and a circular ecosystem architecture. The characterization of the coordinator and orchestrator of collaborative circular business models is also highlighted in our findings.

Contributions

In sum, this study contributes to the literature on circular economy by unveiling the role of open innovation in fostering circular business development. From a practical standpoint, it offers insights for managers of sustainability-oriented companies willing to implement upcycling practices.

Funding information

Scientific Grant Agency of the Ministry of Education, Science, Research and Sport of the Slovak Republic and the Slovak Academy of Sciences (VEGA). Project n. 1/0364/22: Research on eco-innovation potential of SMEs in the context of sustainable development.

Keywords

circular business model, circular economy, collaboration, ecosystem, innovation, open innovation, supply chain, upcycling

Source

Perotti, F. A., Bargoni, A., De Bernardi, P., & Rozsa, Z. (2024). Fostering Circular Economy through Open Innovation: Insights from Multiple Case Study. Business Ethics, the Environment & Responsibility,n/a(n/a). https://doi.org/10.1111/beer.12657